Last updated: 2026-10-01
If something is wrong with your order, we want to fix it. Here is exactly how.
Tell us and we will make it right — a replacement or your money back. This applies regardless of whether the bottle has been opened, because the problem is ours, not yours.
Open your order page and press "Report a problem". Attaching a photo helps us resolve it faster.
You have 7 days from the day your order is delivered to open a return request.
For hygiene reasons, a fragrance that has been opened or used cannot be returned simply because you did not like it. Sealed, unopened items in their original packaging can be returned within the window above.
If you are unsure which fragrance suits you, our discovery set exists for exactly that.
Once approved, we will agree one of these with you:
If you paid part of an order with points, those points go back to your balance when the order is refunded — you are not left out of pocket on both sides.
Delivery times vary by wilaya and the courier occasionally runs late. If your parcel is overdue, open a request from your order page and we will chase the courier directly and keep you updated.
